🛡️ Wash Monkey – Privacy Policy

Effective Date: August 01, 2025.

At Wash Monkey, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our mobile application and services.

This website (www.washmonkey.in) is operated by WASHIMONKI SERVICES (OPC) PRIVATE LIMITED. All references to “Wash Monkey” refer to the brand owned by the Company. For any queries related to our website, services, or policies, please contact us at support@washmonkey.in.

1. Information We Collect

a) Personal Information

• Name
• Phone number
• Email address
• Address(es) for service
• Vehicle details (make, model, number plate)
• Payment information (processed through secure third-party gateways)

b) Usage Information

• Booking history and service preferences
• Time slot and frequency of service
• Feedback and ratings
• Device and app usage data (e.g. device type, OS version)

2. How We Use Your Information

• To create and manage your user account
• To schedule, confirm, and deliver car cleaning services
• To process payments and send receipts
• To provide customer support and notifications
• To send reminders, updates, or promotional offers (you can opt-out anytime)
• To improve app performance and service quality

3. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share your data with:

• Service agents assigned to your booking (name, address, vehicle info)
• Payment gateway providers for transaction processing
• Legal or regulatory authorities when required by law

All third-party providers are obligated to protect your data and use it only for service-related purposes.

4. Data Storage & Security

• Your data is stored securely using industry-standard encryption and access controls.
• We retain your data as long as your account is active or as needed for operational/legal purposes.
• We use secure servers and SSL encryption to protect your transactions.

5. User Rights

• View or update your personal information at any time
• Delete your account by contacting us
• Opt out of promotional communications
• Request that we delete or stop using your data (subject to legal obligations)

6. Children's Privacy

Wash Monkey services are not intended for users under the age of 18. We do not knowingly collect data from children.

7. Cookies & Tracking

We may use limited tracking technologies (cookies or similar) to enhance app performance or analyze user patterns. These do not collect personal information.

8. Policy Changes

We may update this Privacy Policy occasionally. Users will be notified of major changes via the app or email. Continued use of the app after updates constitutes agreement with the revised policy.

9. Contact Us

For questions or requests regarding your data or this policy, please contact:

• 📧 support@washmonkey.in
• 📞 +91 81482 74827
• 🏢 Door No: 206, 12/06, Lock Street, Kotturpuram, Chennai - 600085, Tamilnadu, India.

✅ Consent

By using the Wash Monkey app, you agree to this Privacy Policy and the collection and use of your information as described above.